- Service name: Mimizuku
- Operator brand: Morocoshi
- Contact: support@mimizuku.net
1. Scope
This policy applies to paid Mimizuku Premium purchases made through:
- Direct distribution using Stripe Billing.
Mac App Store, iOS App Store, and other in-store purchases follow the refund process, terms, review, and timing of the applicable store. The provider may not directly decide store refund eligibility.
2. Subscriptions, Free Trials, And Auto-Renewal
Mimizuku Premium is offered as monthly and yearly auto-renewing subscriptions. The Japanese reference prices are JPY 490/month, tax inclusive, with a 7-day free trial and JPY 4,900/year, tax inclusive, with a 14-day free trial.
Free trials may be unavailable depending on user eligibility, purchase channel, region, promotion, or prior use. If you do not cancel before the trial ends, the selected plan will auto-renew.
You may cancel future renewal through the Stripe Billing Portal, in-app flow, or store purchase-management flow for the channel where you purchased. Deleting the App does not cancel your subscription.
3. Access After Cancellation
After cancellation, Premium remains available until the end of the paid period or trial period unless access is revoked for refund, chargeback, fraud, violation of the Terms, payment revocation, or other misuse.
After the period ends, Premium-only features, Premium models, translation, export, fullscreen live transcript, and viewing or using Premium-generated artifacts may be locked until you rejoin Premium or restore rights. Local files remain on your device unless you delete them.
4. Direct Stripe Refunds
For direct Stripe purchases, the voluntary refund policy is:
- The refund period starts when Stripe successfully collects the first paid charge after any free trial. Starting a free trial does not start the refund period because no paid charge has been collected.
- Refund requests are accepted if received within 14 calendar days after that first paid charge.
- Renewal refunds may be reviewed case by case.
- Duplicate purchases, mistaken purchases, technical issues, serious defects that prevent use immediately after purchase, and requests based on statutory rights in applicable regions will be reviewed.
- Refunds may be refused or paused for abuse, Terms violations, fraud indicators, trial abuse, multiple-account abuse, excessive refund requests, chargebacks, transactions already disputed with a payment provider, or inability to provide information needed for support.
- If a refund, chargeback, or payment-provider revocation is verified, Premium access stops or is locked on the next online entitlement refresh.
5. Refund Method And Timing
Refunds are generally processed back to the payment method used for purchase. Timing depends on Stripe, card networks, banks, stores, region, currency, and tax processing. The provider cannot guarantee bank or card-issuer processing times.
Taxes, exchange rates, fees, and card-issuer adjustments may make the visible amount differ from the amount reflected on your statement. Except where required by applicable law, network fees, device costs, cloud-storage fees, third-party-service fees, user labor, and lost opportunities are not refundable.
6. How To Request A Refund
To request a refund, contact support@mimizuku.net with:
- Mimizuku account email.
- Purchase date.
- Plan interval (monthly or yearly).
- Purchase channel (Stripe, Mac App Store, Windows Store, etc.).
- Reason for the refund request.
- If there is an error, the error code, time, operating system, and app version.
Do not send card numbers, identity documents, passwords, one-time codes, sensitive media, or sensitive transcript text by email.
Deleting the App or requesting deletion of a Mimizuku Account does not cancel an active Stripe or store subscription. Cancel through the Billing Portal or store first. If an Account is deleted while a subscription remains active, Premium access may become unavailable without ending future billing.
7. Digital Content And Local Data
Mimizuku is a digital software product. There are no physical returns. Local media files, generated transcripts, translations, exports, app settings, and cached artifacts remain on your device unless you delete them.
Premium-generated transcripts and translations may remain stored locally after Premium ends, but the App may lock access to Premium-only generated artifacts until Premium is restored.
8. Store Purchases
For App Store, Mac App Store, or other store purchases, use the relevant store's refund flow. Store refund eligibility, required information, timing, and payment-method reflection are controlled by the store operator.
Mimizuku updates entitlement state after the store or server-side provider reports a refund, revocation, or subscription status change. Store status updates may take time to appear.
9. Chargebacks, Disputes, And Misuse
If a chargeback or dispute is filed with a payment provider or card issuer, Premium access may be temporarily suspended or limited during investigation. If the chargeback is formally upheld, Premium based on the relevant transaction expires.
If fraud, account sharing, multiple-account abuse, trial abuse, model-download abuse, or refund-policy abuse is suspected, the provider may refuse refunds, limit accounts, restrict support, or take action under applicable law.
10. Statutory Rights
This policy does not limit rights you may have under applicable consumer protection laws, mandatory laws, or store rules. Some regions may provide additional rights for digital content, subscriptions, trials, auto-renewals, or refunds.